Automotive dealership service departments forget the importance of having great service advisors / writers who are your fixed operations sales force. This is the difference between dealerships that are grossing at 55% absorption and the dealerships that are at or above 80% absorption.
Service writers, when trained with best practices processes and ethically approach their very essential position can reach a higher per R.O. (repair order) customer pay, increase customer retention for fixed and variable operations, and most important carry above industry average C.S.I. (customer satisfaction index). Teaching them the same skills such as meet and greet, qualify and phone-ups just to name a few areas where improvement is always available that will instantly put net profit to the next income statement.
At Dealership Experts we know how to raise absorption without raising your compensation, which in unison will increase net profits. We approach the service department as the source of future business for sales and service while creating that “I care” attitude that you and your customers will notice immediately when visiting.
Contact Us at Dealership Experts today and let us get you to your absorption goals and create a customer retention level that will keep your dealership in business for years to come while adding the blue sky needed for future value.
info@dealershipexperts.com
*ALL CONSULTING SERVICES ARE INVOICED AT A RATE OF $1,000 PER DAY plus any travel related expenses such as airfare, hotel, rental vehicle, etc.
Dealership Experts Service Advisor areas:
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Montgomery
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Alabama
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Helena
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Montana
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Juneau
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Alaska
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Lincoln
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Nebraska
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Phoenix
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Arizona
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Carson City
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Nevada
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Mesa
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Arizona
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Scottsdale
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Arizona
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Little Rock
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Arkansas
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Concord
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New Hampshire
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Sacramento
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California
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Trenton
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New Jersey
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Los Angeles
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California
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Albuquerque
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New Mexico
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Denver
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Colorado
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Santa Fe
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New Mexico
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Hartford
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Connecticut
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Albany
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New York
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Dover
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Delaware
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Raleigh
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North Carolina
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Orlando
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Florida
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Miami
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Florida
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Tallahassee
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Florida
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Bismarck
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North Dakota
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Atlanta
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Georgia
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Columbus
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Ohio
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Honolulu
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Hawaii
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Oklahoma City
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Oklahoma
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Boise
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Idaho
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Salem
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Oregon
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Springfield
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Illinois
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Harrisburg
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Pennsylvania
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Indianapolis
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Indiana
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Providence
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Rhode Island
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Des Moines
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Iowa
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Columbia
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South Carolina
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Topeka
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Kansas
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Pierre
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South Dakota
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Frankfort
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Kentucky
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Nashville
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Tennessee
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Baton Rouge
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Louisiana
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Austin
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Texas
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New Orleans
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Louisiana
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Dallas
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Texas
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Shreveport
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Louisiana
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Houston
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Texas
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Augusta
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Maine
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Salt Lake City
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Utah
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Annapolis
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Maryland
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Montpelier
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Vermont
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Boston
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Massachusetts
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Richmond
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Virginia
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Lansing
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Michigan
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Olympia
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Washington
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Saint Paul
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Minnesota
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Charleston
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West Virginia
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Jackson
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Mississippi
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Madison
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Wisconsin
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Jefferson City
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Missouri
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Cheyenne
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Wyoming
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Automotive Consulting Staffing & Training
