Dealership Experts
Automotive Recruiting and Consulting
Automotive Dealer Blog
Automotive News
April, 2009
June, 2009
July, 2009
August, 2009
September, 2009
October, 2009
November, 2009
December, 2009
January, 2010
February, 2010
March, 2010
April, 2010
May, 2010
June, 2010
July, 2010
RSS
"Service and Parts"
7/9/2009 5:15:50 AM
As dealers try to increase gross profit there is one area that is often missed.  Incoming calls into the service and parts departments.  Most dealerships provide phone training for the sales staff and integrate some of this within all variable operations, but more phone calls come into the service and parts areas and the employees fielding these calls often are like "411".  Each call that comes in needs to be handled in a consistent way and has the goal of converting the phone call into gross.  Listen to how your dealership handles these calls and make the corrections neccessary to create gross profit to your store.
Automotive Jobs
7/2/2009 5:21:24 AM

Automotive jobs are surfacing some of the top talent in the industry with the thinning out of dealers by not only the auto manufactures, but with the closing of many independent auto dealers via the inability to establish adequate floor planning of inventory.  Many banks around the country are pulling out of volitale portions of their portfolios and leaving small dealers with little options to continue without the ability to pay for the most expensive and risky part of any automotive operation, inventory.  If your dealership is not on the hunt to improve in key positions you may miss an opportunity to increase your net profit in variable and fixed operations by moving forward with sub-par employees in key roles.

Internet and BDC
7/1/2009 5:25:59 AM

Internet sales departments and BDC centers within automotive dealerships are becoming more important every day as the print of the past moves onto your desktop.  But are dealers increasingly getting over charged by internet service providers in the pay per click sector, SEO, and SEM?  If your internet department is not the growth area within your store you may be missing the gross profit target and volume to sustain significant profit within this auto market.  It is not about a flashy website, it is about how the back side of your website is put together that will move your store rankings naturally, which in turn can reduce the money your dealership spends monthly.  Let Dealership Experts provide you with a free evaluation of your internet direction today.

3 items total
Automotive Consulting Staffing & TrainingDealership ExpertsAutomotive Consulting ServicesVariable Opertations CandidatesFixed Operations CandidatesAbout UsAutomotive Dealer BlogRegistration
Dealership Experts, LLC. | 10935 Estate Lane Suite 440 Dallas, Texas 75238 | 214.628.9494 | Copyright 2008-2010 | All rights reserved.