When was the last time you discussed employee satisfaction among your management team?  This is a real measurement of your dealership's success, culture, and a glimse into upcoming C.S.I. (customer satisfaction index) scores.  Auto industry managers so often use the pressure to performance management style we lose the employee's ability to learn and understand how they can contribute to the goals of the dealership as a whole.  Giving your staff, from sales to service, the encouragement to move forward within their position for the greater good of the dealership is paramount to achieving employee longevity and stability within your entire staff.  Manager report cards come from the very people they are trying to lead and winning your staff through knowledge, guidance, and encouragement gives great people a sense of purpose and contribution to the good of the entire organization, which will increase performance and commitment.  Many dealerships have bought into this philosophy and have slowed down the revolving door of really talented people.  Tip:  Never have an employee without at least one year tenure shadow, train, or assist in the development of process within your store.  This pitfall, where a relatively new employee that does not understand the process, system, or culture themselves attempts to melt a new piece of fabric into the current environment.  Great teams are put together one position at a time and the managers should have a weekly staff meeting so they can measure the E.S.I. (employee satisfaction index) within the dealership and all departments.  Discussing portions of your dealership culture will enable suttle changes where management can win with the staff while assisting those in need of melting into the entire make up of your store.  Measure your E.S.I. and your C.S.I. will soon follow.